With Growth comes Enhanced Service!

Bright World Guardianships continues to grow each year and each year we try and improve the service we provide to our clients as well a continuing to improve the level of safeguarding we offer each child under our care.  Having gone through another great year of growth, we have decided to restructure the Guardianship Department which will mean that our agents and parents will have teams of people dedicated to certain jobs and this should really improve things. 

With this in mind, we employed Avril Griffin earlier this year as Director of Operations.  Avril, pictured above, has been working in this industry for more than 20 years and brings a huge amount of experience and expertise to Bright World.  From this month, Avril will head up our UK operations team.

We are delighted, therefore to announce that we have a new member of staff who comes to us as Travel Manager.  Managing relationships with our drivers and organising transport for students to and from airports around the UK will now be the job of Hannah Newton.  Hannah will entirely manage this part of the programme under the watchful eye of Avril. 

New airport meet and greet partners, Airport Angels will also work closely with Hannah to offer an enhanced service to those children who are arriving unaccompanied and whose parents want an additional level of care.  Working with Airport Angels means that we are now able to offer our clients Airside pick up and escorting service right to the aeroplane. 

The Guardianship Care Manager team will now be able to focus entirely on host families and general pastoral care for our students.  You will still have one Guardianship Care Manager for your child but in addition you will have a dedicated Travel Manager to assist you with your airport transfers and UK travel. 

We are currently also reviewing our Emergency Phone service at the moment as we grow the phone becomes more and more busy at peak times.  We will be offering clients options when they call the emergency number that will direct them more quickly to a Duty Manager who can help them. We will send you more information on this soon. 

To find out more about Bright World and the guardianship service we offer to international students studying in the UK Enquire online or email Sales & Marketing Manager,  Charlotte Hamson charlotte@brightworld.co.uk